Hey Gil,
Sorry about this! We just became aware of this issue today (someone else reported it an hour or so before you did), and we're creating a ticket for this.
I would approximate this to be fixed in the next day or two, but that's a total guess.
I can manually update it now for you if you'd like, perhaps for next week.
Regards,
Dylan Reichstadt
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Dylan Reichstadt | Lead Administrator, Justin.tv
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On May 21, 2013 at 1:41 a.m. Gil Mensch wrote:
I am trying to update my channel's Chat Message. When I change the message and then press the Save Settings button, I get "The page you are looking for is temporarily unavailable. Please try again later. " Tried it twice, same result. My cast begins in 22 minutes so I don't have time to mess with it much more. It's disappointing that my viewers will have to see last week's message which references May 13 and contains info for that show, not for this one.
Also, after the show I sent a report on the problem where we couldn't see Kingsdown63's name in the Viewer List even though we could all see him chatting. Here's the exchange on that:
Hey Gil,
Sometimes the chat does this if someone was connected for a long time. It is a really difficult thing to replicate, but I do know of the problem. We'll take a look into this.
Regards,
Dylan Reichstadt
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Dylan Reichstadt | Lead Administrator, Justin.tv
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On May 21, 2013 at 6:25 a.m. Gil Mensch wrote:
Tonight we had a viewer who was chatting but neither I nor several other people in chat could see his name in the Viewer List. The viewer name is Kingsdown63. I am attaching a screen shot showing him chatting but not in the Viewer List. Several other people said they could not see him either in the List but everyone could see what he was typing. The screen shot shows a second viewer Ams_dj_ritchey who is also not in the list. However, he was leaving and may not have been signed in by the time I got the screen shot taken. But Kingsdown63 definitely was still in the chat room at the time. I have 2 PCs working during the cast, one running BetterJTV and one not. Both are using Firefox. Both of my PCs showed Kingsdown63 NOT in the viewer list at the time. This has been a long standing problem. I hope this report helps you track down this bug.
I wish JTV made their bug tracking public. A few companies do this. Most don't. Those that do demonstrate their openness and level of customer commitment. Those that don't... they demonstrate the same things, or I guess you could say the lower level thereof.